AirTran = AirCrap
By Melli (2001/01/19)As most of you know, I was in the east coast this past week visiting Carrie. It was quite an adventure. As exciting as the WHOLE week was, it was no match for what I had waiting for me at the airport. We arrived there with plenty of time to check in my bags and even grab something to eat...Except that it seemed like at an hour before departure, the entire plane was still in the line to check in. But I still had faith..I mean, they can't just leave the whole flight behind. We heard one of the counter people (there was only two)calling the people with no bags to check in to come forward. Ok, I did not understand the logic, but hey, we still had plenty of time to check in. Finally, after spending an insane amount of time waiting in line...I was next. But wait...instead of telling me to come forward they told me that I, and the 20 people behind me in line, were too late to check in and we will miss our flight. I could not believe what they were saying. I was told that I should have been there, at the front of the line, earlier. This is where it turned ugly. People were shouting, pushing forward, demanding to speak to a STUPIDvisor. I was told that the STUPIDvisor will come out and speak to me after the flight left. After the flight that we all had PAID tickets for, left. The STUPIDvisor , Rose, came and in her ever so bitchy way addressed the mob. She told us she could not hold the flight because a passenger was late. LATE?!?! I was not late!! I was there on time, I told her. I was in a mile long line for almost an hour, waiting, patiently. I demanded to be put on that flight or she will get me on another flight since I would be missing my connection! Carrie tried to talk to her and she asked Carrie if she was a passenger...Carrie said no, that she was a customer though, and our dear friend Rose told her that she would only speak to the passenger. Wrong move Rose.It took every strength I had to keep Carrie from killing this woman. Carrie tried to show her the written policies that she had received from the airline, but Rose ignored her. Rose was quite the piece of work. She was blaming us for their mistakes, but she was NICE enough to not charge us to change our tickets. Oh, how kind of her. That would have taken me in to Chicago at 11:30 PM. I would have no ride home...for even though Ben thinks I live in a Chicago suburb, I am truly 2 hours away. I told her that she would have to then find me a way home. She said that was not her problem. I said she just made it her problem. During all this, Carrie was speaking through me to Rose, and I couldn't breath. (Asthma, you whore) This is where I finally broke down...This same airline had lost a man's luggage so he was trying to speak to them. They told him to call the number they gave him. He stood there on his cell phone and called. Guess who answered the phone? The same person who gave him the number! RIGHT THERE STANDING IN FRONT OF HIM! I could not take it anymore and began to cry..Go ahead, call me a baby. I told Rose that I want to speak to her supervisor...she said he was not going to come out and speak to me. She went back there and pretty much told me that he was not changing his mind that she was right in her actions. I did not believe her and said not to put me on that later flight until I spoke to this man. She said he was not coming out, but guess what, as she said this, he appeared behind him. I told him I was on time but they would not let me on the flight and how rude Rose was. She did not relay my messages to him at all. He told me to hold on a second, came back and asked me what airport in Chicago I wanted to fly into. I said I truly didn't care but they I better be there at the same time as my original flight. He returned and booked me on a BETTER flight to Chicago on a BETTER airline, that even served FOOD! I even arrived before my other flight was scheduled to arrive in Chicago. Everyone else in line pretty much had settled for the later flight on the same airline while I was still fighting with the moron that is Rose, so I was the only one who got out of there on time, on a direct flight. Never again will I fly this airline, neither will Carrie. Not because of the airline itself, but because of dear Rose. I wish I had taken her picture because she would be the new CDF village Idiot.